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EWOV Annual Report BLOG POST

Energy retailers need to lift their game to prevent disconnections

16 October 2014  |  

Today, more than 300 people will phone the Energy and Water Ombudsman Victoria (EWOV) with a complaint about their energy retailer. Sixty of them will be calling about a payment issue, and 35 of them will have been threatened with disconnection or already been disconnected. Almost four in every five customers with credit-related issues tried two or more times to sort it out with their retailer first; and almost a third tried five or more times. It's time for energy retailers to lift their game.

By under Concessions, cost of living, Energy and Water, Essential Services, Victorian state election
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