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EWOV Annual Report BLOG POST

Energy retailers need to lift their game to prevent disconnections

16 October 2014  |  

Today, more than 300 people will phone the Energy and Water Ombudsman Victoria (EWOV) with a complaint about their energy retailer. Sixty of them will be calling about a payment issue, and 35 of them will have been threatened with disconnection or already been disconnected. Almost four in every five customers with credit-related issues tried two or more times to sort it out with their retailer first; and almost a third tried five or more times. It's time for energy retailers to lift their game.

By under Concessions, cost of living, Energy and Water, Essential Services, Victorian state election
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Winners and Losers: the impact of energy concession caps on low-income Victorians

11 October 2013  |  

New restrictions on Victoria’s energy concessions will make it harder for some low income Victorians to access affordable electricity and gas, and discriminate against concession holders based upon their postcode, according to a new report from Consumer Action Law Centre and the Victorian Council of Social Service (VCOSS).

Published by under Advocacy, Concessions, cost of living, Energy and Water