Posts tagged "energy"


Protecting vulnerable Victorians from energy hardship

19 January 2016  |  

An update on the 2015 Hardship Inquiry In February 2015, the Victorian Government directed the Essential Services Commission (ESC), regulator of Victoria’s retail energy market, to conduct an inquiry into the financial hardship programs of energy retailers. The terms of reference noted the legislation governing the energy industry aims to ensure customers remain connected to supply wherever possible and disconnection should be a last resort. The inquiry was asked to investigate the design and delivery of hardship programs and the effectiveness of the regulatory regime driving them, and propose ways the programs and regulatory framework could be improved to drive better results.

By under Essential Services, Uncategorized
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Energy issues for low-income households – September 2015

8 September 2015  |  

Energy supply is a basic household need. People’s lighting, refrigeration, communications, cooking, heating and cooling facilities all rely on it. VCOSS believes it is important to support people who face disadvantage to access reliable energy supply. With such issues in mind, here is a rundown of what’s been happening around energy policy issues over the last few months.

By under Essential Services
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EWOV Annual Report

Energy retailers need to lift their game to prevent disconnections

16 October 2014  |  

Today, more than 300 people will phone the Energy and Water Ombudsman Victoria (EWOV) with a complaint about their energy retailer. Sixty of them will be calling about a payment issue, and 35 of them will have been threatened with disconnection or already been disconnected. Almost four in every five customers with credit-related issues tried two or more times to sort it out with their retailer first; and almost a third tried five or more times. It's time for energy retailers to lift their game.

By under Budget, Cost of Living, Essential Services
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