Frequently asked questions

Confused...?

Below is a list of questions you may be asking about training for your organisation

Does VCOSS endorse the training providers listed on the data base?

No. However, in order to register on the VCOSS data base all training providers are required to provide two referees (preferably from the community sector relating to work done in the past 12 months.)

VCOSS strongly recommends that you ask for contact details of these referees and follow up before agreeing to any training.

How do I choose the right training provider?

All training providers listed on the VCOSS data base have indicated that they are familiar with the community sector.

However, to help you choose the best training provider for your organisation, here are some important questions you should ask the potential training provider:

• What qualifications and experience do they have?
• What experience have they had with the community sector?
• Do they have experience in providing training for people with special needs, or other particular client groups?
• Are they happy to give you referee detailsWhat rates do they charge, and what is included (ie consultation, handouts, travel costs)?
• Do they provide follow-up support and advice (and is there a charge)?
• Can they customise training to suit your organisation?
• Are they willing to sign an agreement which sets out the terms and conditions (including outcomes of the training?

Pro Bono FAQs

What is Pro Bono?

• Click here for a Quick guide to finding a Pro Bono Volunteer.
• Click here to register with us as a pro bono provider.

The term pro bono is Latin and means “for the good.” It is used to describe the provision of services free of charge (sometimes referred to as “in-kind”). Pro bono providers or service brokers can assist not-for-profit organisations to obtain in-kind support from a range of professional organisations and/or individual volunteers.

What sort of support will a pro bono volunteer provide?

Volunteers from pro bono providers can be appointed to carry out a diverse range of activities including:

• project/event management
• developing strategic and business plans
• submission preparation
• policy development
• board placement
• mentoring

How do I find the most appropriate pro bono volunteer for my organisation?

The first step in finding the best volunteer/s to assist your organisation is to be very clear what tasks you would like undertaken by the volunteer/s. Before you approach pro bono providers ensure that you have developed an organisational profile and a brief of the project you would like completed. Be specific about the skills set and value base of the volunteer you are looking for. The pro bono provider will then be better able to find the best match for your organisation.

Do I need to sign a contract to appoint a pro bono provider?

Some pro bono providers will require your organisation to sign an agreement on the terms and conditions of the volunteer placement. Others (generally the web based providers) will expect that the volunteer and your organisation have a shared understanding of the placement. It is best to enquire about each provider’s requirements on your initial contact.

How long does it take before a pro bono volunteer placement can start?

Most pro bono providers require an application form to be completed. This is then processed by the providers and a suitable match is found. This could take a number of months, so be sure to allow for ample time.

What if the pro bono volunteer placement does not work out?

Pro bono providers have procedures and protocols to deal with any concerns that arise during a volunteer placement. Don’t hesitate to contact the pro bono providers, if difficulties arise, this will ensure the best way forward for both your organisation and the pro bono volunteer.