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Assistance and support

There are a number of services and resources that can help people who are at risk of or experiencing hardship.

Energy hardship

The VCOSS guide, Keeping the lights on, offers practical advice and contact information for people who are experiencing energy hardship or are worried they may be disconnected from their supply.

The Energy and Water Ombudsman (EWOV) should be contacted for any problems, issues or complaints about energy or water.

Freecall: 1800 500 509
Interpreter: 131 450
Email: ewovinfo@ewov.com.au
Address: GPO Box 469 Melbourne 3001

General hardship and household budget

Moneyhelp – Advice and assistance for people with debt or payment problems run by the Financial and Consumer Rights Council. They offer a free phone service on 1800 007 007.

Australian Financial Security Authority – Information for those considering bankruptcy.

MoneySmart – Financial tips and safety checks website provided by ASIC.

Consumer Action Law Centre – Free consumer law, advocacy and litigation advice.

Federation of Community Legal Centres – Help finding a community legal centre in your area.

Gambling Help Online – Counselling and support for gamblers and their families, along with resources and information for community workers.

Welfare and charity organisations

Salvation Army

Society of St Vincent de Paul

Wesley Mission Victoria