Good practice case studies and cost analysis

This project will identify and work with ‘exemplar’ service providers that are applying good practice, consumer led service delivery models to:

  • Articulate what characterises best practice consumer led service delivery models
  • Help them to review their operations and work out how they can continue to apply those models in a more competitive market environment
  • Share the lessons with other service providers to support the broader based adoption of consumer led service delivery models and the genuine provision of consumer choice and control and
  • Provide an evidence based platform on which service providers can engage in dialogue with government about the evolving NDIS service definition and funding model.


Status Project planning has commenced
Funded by State Trustees Australia Foundation has committed to part fund this project.
Co-funding is currently being sought.
Key contact

Matthew Wright, CEO, AFDO, Ph: 03 9662 3324,