Promoting the exercise of consumer choice and control

This project will help support the exercise of consumer choice and control and the adoption of consumer led service delivery models by working to develop and disseminate an integrated package of resources and training materials to:

  • Help boards and managers to identify and implement required cultural and business system based changes to support  the adoption of consumer led service delivery
  • Help frontline service delivery practitioners to apply more consumer led work practices in the way that they undertake their day to day activity and
  • Help consumers and carers to build confidence and skills to exercise choice and control when engaging with service providers.

 

Doing that would also help:

  • Support consumers and carers to engage more effectively with the service sector and to influence and inform ongoing service system design and service provision and
  • Support the ongoing professionalisation of the service sector.

 

This project will be implemented over three years.

Status Project planning has commenced
Funded by State Trustees Australia Foundation has committed to part fund this project in years 1 & 2, and will fully fund year 3.
Co-funding is currently being sought for years 1 & 2
Key contact Kim Koop, CEO, VICSERV, Ph: 03 9519 7000, k.koop@vicserv.org.au