Accessibility at VCOSS

We try to make our events as accessible as possible for as many people to attend as possible.

If you have worries or concerns about attending, or about someone you know attending, any of our events please get in touch by phone 9235 1000 (ask for Maeve) or email link@vcoss.org.au.

Where we are

VCOSS is located at Level 8, 128 Exhibition Street, Melbourne CBD. We are located between Black Velvet Coffee and Priceline.  Click here to view our location using Google Maps.

a photo of the outside of vcoss building from street level

 

 

 

 

 

 

 

 

 

 

There are no steps from the street into the building foyer.

There are three lifts in the foyer. Any of these will go to level 8.

Getting here

The footpaths around 128 Exhibition Street are flat and well surfaced.

For cyclists, there are bike racks outside the building.

There is motorcycle parking in the centre of the street, and paid parking available at a number of undercover car parks.

For tram users, you can get the

  • Tram 86 or 96 to stop 7 (Russel/Bourke Street) and then the office is 220m (3 minute walk) – this is a wheelchair accessible stop.
  • Tram 11, 12, 48 or 109 to stop 7 (101 Collins Street) and then the office is 270m (4 minute walk) – this is a wheelchair accessible stop.

There are low floor trams available on routes 86, 96, 11, 48 and 109. There are no low floor trams on route 12.

For bus users, these buses go to Exhibition Street stop (Lonsdale Street) 250, 251, 320, 303, 304, 305, 309, 318, 350, 905, 906, 907, 908 and then the office is 350m (4 minute walk).

The closest train station is Parliament, being 300m (4 minute walk) from the office – to either the Lonsdale or Bourke entrance. Lifts are located at the Lonsdale Street entrance.

There is limited on-street parking. The nearest commercial car park is Wilson Parking – Parkade, which can be accessed via Little Collins Street or Mcilwraith Place; this car park also has disabled bays. It is 220m (3 minute walk) from the car park to the office.

You can be dropped off by Uber or Taxi (or private car) outside the office if there is available space to pull over. There is a taxi rank located outside of VicRoads on Little Collins Street. This is approximately 80m (1 minute walk) from VCOSS.

Mobility in Melbourne city

For more information regarding mobility within the Melbourne CBD, you can download the CBD Mobility Map here.

This map is designed to help people with limited mobility access Melbourne’s central city safely and with ease. It is produced by the City of Melbourne and VCOSS does not have any control of the information it contains.

The VCOSS office is located within reference square P8 of the Mobility map, opposite the number ‘121’.

General information

  • All visitors are required to sign in on arrival, and sign out when they leave. This is for security and also so we have an accurate record of who is in the office in case we need to evacuate during an emergency.
  • On arrival at our office, you will be greeted by someone working at the front desk reception. This is where you can sign in.
  • We endeavour to make all of our work accessible to as many people as possible. If you, or someone you know, will be attending one of our events and has access requirements please let our staff know how best to accommodate you and your needs.
  • There are designated male and female toilets in the building, which are located in the stairwell. The female toilets contain sanitary bins in each stall.
  • On level 8 outside our office doors we have a gender neutral accessible bathroom which contains a sanitary bin and one toilet with a handrail on the left side. This has an automatic door which opens and locks by pressing a button.
  • Assistance animals are welcome, and drinking water is available.
  • Our space is heated and cooled with air conditioning. This is centrally controlled by the building management. Please let us know if you require the temperature to be adjusted and we will do our best to see if this can be done.
  • We have a hearing loop available. Please advise if this is needed at the earliest possible moment.
  • Assistance animals are welcome and drinking water is available.
  • We welcome advice on how to modify our events and work to meet disability access requirements. If you would like to talk with us about this, please get in touch by phone 9235 1000 (ask for Maeve), send an email to link@vcoss.org.au or visit us in person.
  • VCOSS makes every effort to ensure accessibility for events that we hold at different locations to our office. If you are coming to an event at a different venue, and have questions about accessibility, please phone 9235 1000 (ask for Chelsea or Maeve), or send an email to link@vcoss.org.au.

Information for people with physical disability

  • We are located on the eight-floor of the building at 128 Exhibition Street, access is via a lift. The lift door is xxxcm wide. There are no steps between the street entrance and our door.
  • Our doorway widths range between xxx and xxxcm.
  • The bathroom is 8 meters from our office door. The door is button activated for opening and locking. The door width is xxxcm.
  • Our floor is flat and suitable for most wheelchairs and other mobility aids. Our venue is step-free throughout, and most areas are accessible to wheelchair users except the stairwell and meeting room 2.
  • You are welcome to charge your equipment.
  • Seats are available in our Boardroom (main space).
  • On level 8 outside our office doors we have a gender neutral accessible bathroom which contains a sanitary bin and one toilet with a handrail on the left side. This has an automatic door which opens and locks by pressing a button.
  • In case of an emergency evacuation, the lifts will not operate.
  • If you are unable to use the stairs to leave the building, the Metropolitan Fire Brigade (MFB) will be advised of your location within the office and will assist in removing you from the building.

Information for D/deaf, hard-of-hearing, and sound-sensitive people

  • Assistance animals are welcome and drinking water is available.
  • If you have an FM system or other assistive listening device our staff are happy to use this at your request.
  • We endeavour to supply Auslan interpreters and/or live captioning at our events when required. Please request these during the registration process, at the earliest possible moment.
  • We have a hearing loop available. Please advise if this is needed at the earliest possible moment.
  • Where possible, Closed Captioning will be used on all video presentations used.
  • If the event is loud or you require a quiet space for a moment, you are welcome to use a meeting room as a breakout room.

Information for blind, partially-sighted people, and photosensitive people

  • Assistance animals are welcome and drinking water is available.
  • Alternative versions of resources such as large print, emailed in PDF or Word formats or audio are available on request. For audio please contact us two weeks before the event to discuss.
  • Our office uses fluorescent lighting.

Information for Autistic, anxious and Neurodiverse people

  • We welcome anxious or nervous people to come along to all of our events early if they want to talk to an individual contact person before coming along into a group. Please get in touch if you would like to meet someone one-to-one in advance.
  • Assistance animals are welcome, and drinking water is available.
  • Augmented or alternative communication devices, like iPads and letter boards, are welcome.
  • If the event is loud or you require a quiet space for a moment, you are welcome to use a meeting room as a breakout room.

Information for people with severe allergies or who are immunocompromised

  • We welcome the use of safety/particulate masks for those that wish/need to use them.
  • We will require our staff, volunteers and visitors to not open or eat food containing allergens (nuts, etc) if they will affect your health. Please let a staff member know and we’ll ensure this is put in place for you.
  • Our heating/cooling system is roof-mounted air-conditioning.

First Aid

  • There are two first aid kits located at the VCOSS office:
    • A large kit in kitchen, in a white wall-mounted cupboard
    • A small kit in the Boardroom, in a white wall-mounted cupboard.
  • There is a defibrillator located in the building foyer on ground floor.
  • VCOSS has two staff trained in First-Aid (who may or may not be in the office at the time you visit).
  • There are two pharmacies close by:
    • Ramsay Pharmacy is 110m located in the Southern Cross Building, Cnr Bourke, Exhibition St. There are no stairs to access this store. It is open 7am to 7pm, Monday to Friday. The number is 03 9650 4265.
    • Chemist Warehouse at 108 Bourke Street. This is accessed via stairs, or an escalator located in The Paramount Centre. This store is open 7.30am to 9pm Monday to Friday. The number is 03 9639 9797.
  • The nearest hospital is the Royal Melbourne Hospital at 300 Grattan St, Parkville. In an emergency, an ambulance should be called on 000. The address is to provide is Level 8, 128 Exhibition Street, Melbourne.

Food and dietary information

  • At events where food is supplied, please let us know about dietary intolerances or restrictions (including religious restrictions) at the time you register for the event.
  • We will require our staff, volunteers and visitors to not open or eat food containing allergens (nuts, etc) if they will affect your health. Please let a staff member know and we’ll ensure this is put in place for you.
  • You are welcome to bring your own hot or cold food and drink. There is a microwave in the staff kitchen.
  • Tobacco and unlawful drugs are not permitted to be used at the venue. You cannot bring your own alcohol to the venue. You are welcome to bring your own prescription medication.
  • At events where alcohol is supplied, there will always be non-alcoholic alternatives.

In case of an emergency

  • VCOSS has three staff who are trained Fire Wardens.
  • In the case of an emergency evacuation, you must follow the instructions given by a Fire Warden to exit the building.
  • If you are unable to use the stairs to exit the building, the Metropolitan Fire Brigade (MFB) will be advised of your location within the office and will assist in removing you from the building.

Website accessibility

  • The VCOSS website has been designed to meet the Web Content Accessibility Guidelines (WCAG) 2.0.
  • If you find a page or document that is not accessible, please get in touch so we can fix this. You can email link@vcoss.org.au or call 9235 1000 (ask for Chelsea).

Any information incorrect or missing?

Please email us at link@vcoss.org.au and we will adjust where possible.

This information was adapted from the ActNow Theatre Access page, which itself was prepared with the assistance of Ellen Murray’s Making Your Activism Accessible project.