Victorian Bushfire Information Line (VBIL)
Call 1800 240 667
If you are deaf, hard of hearing or have a speech impairment, you can contact VBIL through National Relay Service on 1800 555 677.
If you don’t speak English, call the Translating and Interpreting Service on 131 450.
The Victorian Bushfire Information Line (VBIL) provides information during and after major bushfire incidents. It also offers information to help householders, landowners and small businesses reduce bushfire risk.
In a situation where you can see or smell smoke, VBIL can advise whether or not a planned burn is in progress.
To report a fire or emergency, phone Triple Zero (000)
Ring the Victorian Information Line to find out:
- What you can and can’t do on a Total Fire Ban day or during the Fire Danger Period (fire restrictions)
- Current Fire Danger Ratings and what the ratings mean
- Current Department of Environment and Primary Industries (DEPI) fuel reduction burns and other planned burns
- Key bushfire preparation and planning information
- Programs, publications and services available from both CFA and DEPI, including community meetings
- Emergency Relief Centre location details
- Neighbourhood Safer Place location details
- Recovery after a bushfire, including financial assistance essential water replacement and rehabilitation of assets and forest
- Community Information Guides.
Monday to Friday, 8.00am – 6.00pm. Opening times are extended during significant bushfires.
Recorded information on specific topics can be accessed 24 hours a day.
You can also email VBIL on firstname.lastname@example.org
The CFA provides warnings and restrictions regarding total fire bans, fires and other information. Updates for incidents and warnings for Victoria are available through Facebook and Twitter. Other social media alerts can be accessed here.
Victorians can now access real-time emergency information from the new VicEmergency website. VicEmergency is Victoria’s primary website for emergency warnings for fire and flood and provides a single source of information and advice to help people prepare for, respond to and recover from emergencies.
VicEmergency has a real-time Google Map display with emergency events including fires, floods, storms, power outages, hazardous material incidents and traffic incidents. It also includes important planning and recovery information on fire and flood.
FireReady app is the official Victorian Government app for access to timely, relevant and tailored bushfire warnings and information in Victoria.
If you are an Apple user, you can download the new app for free from the iTunes store. If you are an Android user, you can download the new app for free from the Department of Justice’s Google store.
Before you download the app, make sure notifications are switched on for your device. Once you have downloaded the app, set up Watch Zones to ensure you have access to official warnings and information about your local area.
Victorians need to be aware of increased risk on days of Total Fire Ban in bushland, parks, coastal strips and other fire prone areas across the state. This risk extends to outer metropolitan parks and reserves. If you are travelling, visit the VicRoads website for any road closures. In the event of essential travel, please plan ahead:
- be familiar with all current warnings
- listen to ABC or local ABC radio stations
- check the DELWP and CFA websites
- Follow VicRoads on Twitter – @VicRoads
- contact the Victorian Bushfire Information Line on 1800 240 667.
Vulnerable clients and emergencies – DHS Vulnerable People Policy
Community service organisations and staff, are in a good position to discuss summer planning with their vulnerable clients. Clients might need help with thinking about their relocation plan or strategies for coping with heatwave. Information on the Vulnerable People in Emergencies Policy is available here.
Emergencies can strike at any time. They can destroy homes and valuables, damage your health, upset routines and can lead to significant financial pressures. Some of us feel the effects of a disaster for a long time. For some, lives will never return to the way they were before
The new Red Cross RediPlan is a free disaster preparedness guide that shows you and your family how to create a personalised emergency plan in just four simple steps:
- Step 1: Get in the know. Understand the risks you face, how your life might be disrupted and who can help – before disaster strikes.
- Step 2: get connected. Connect with your community so you can help each other in an emergency and during the recovery journey afterwards.
- Step 3: Get organised: Think through what might happen during and after an emergency and take action to protect the important things in your life.
- Step 4: Get packing. Identify and pack things that might help you survive in an emergency and get you back on your feet quickly.
The Victorian Government provides a range of support services and programs to assist families, businesses and farmers affected by emergencies across Victoria. The Emergency Relief and Recovery Victoria website provides a single online source for relief and recovery information. The site contains information about council run relief centres that offer emergency shelter, food and water, first aid and financial assistance. The site also offers practical advice about emotional health and wellbeing, household matters and your personal safety, as well as information about other community recovery services and initiatives.
Your local council is responsible for municipal emergency planning and can also provide advice and information – contact your local council’s office for details.
Resources for households
- The CFA offers a free one-on-one Property Advice Visits Service. The service is delivered by CFA Fire Safety Officers who are experts in helping plan and prepare for bushfire.
Twitter also has launched a feature allowing emergency services to provide real-time warnings to mobile phones during bushfires and other natural disasters