Author Archives: Emma O'Neill

Apr 4

Response to the ESC draft advice on the Victorian Default Offer methodology


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Mar 18

If you're struggling to pay high energy bills, your energy company must help you.


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Feb 27

The new Victorian energy fact sheet will replace existing price and product information statements and offer summaries.


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Jan 31

A deliberately confusing and complex electricity market is allowing retailers to charge Victorians more.


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Dec 11

Response to the Essential Services Commission draft principles and actions for family violence assistance


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Dec 4

VCOSS is concerned the VEU program is under-used by people on low incomes, renters and people with health and disability


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Nov 22

New, clean energy is non-negotiable if we’re going to prevent the worst of climate change and reduce power bills over


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Nov 9

This report estimates 180,000 Victorian households (7.3%) experience persistent payment difficulty.


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Oct 11

VCOSS welcomes 'best offer' notifications on energy bills and billing change notices.


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Apr 3

Is a 'Basic Standing Offer' for power users a good idea?


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Mar 13

VCOSS response to registration guideline for non-licensed electricity providers. In Victoria, most electricity is provided by businesses licensed by the


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Feb 12

For many Victorians, rental homes will be homes for life – places where we grow up, raise a family, work,


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Feb 8

Older Australians deserve a residential aged care system where they are treated with dignity and respect, where their care needs


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Jan 29

VCOSS is keen to ensure minimum feed-in tariffs do not increase energy bills for non-solar, grid-dependent households, and negate the


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Dec 5

VCOSS supports amendments that would ensure Victorian energy customers are notified about changes to, or the expiry of, a fixed


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Dec 1

While financial literacy and capability programs are only one factor in achieving financial wellbeing, they help reduce vulnerability to financial


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Nov 22

VCOSS is very pleased the ACCC is undertaking this inquiry and exercising its powers to compel information from retailers. We


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Nov 10

On 10 October 2017 the Essential Services Commission released a draft guidance note outlining its approach to promoting and enforcing compliance with


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Sep 4

VCOSS strongly supports increasing consumer choice and empowering older people to have greater control over the services they access. But


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Aug 10

We live in tough energy times. Power prices keep going up, well beyond inflation, wages, and income support payments. Staying


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Jul 12

Victorians are being pushed to the edge by electricity price rises. Our bills are now the second highest in Australia


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Jun 19

It is increasingly tough to stay connected to power and providing support for people in payment difficulty is more important


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Apr 18

VCOSS views the proposed redesign as an opportunity to strengthen, rather than diminish, financial wellbeing and capability services, particularly at


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Mar 8

Sending more and more people to prison is not making Victoria any safer. Through justice reinvestment we can redirect prison


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Mar 6

Energy is an essential service. Yet there are signs Victoria’s energy retail markets are not operating in consumers’ interests and need reform.


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Feb 27

People on low incomes are the most vulnerable to financial stress and hardship and the least prepared to respond to


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Jan 12

VCOSS submission to the Plan Melbourne Refresh Discussion Paper


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