Cost of Living

This report estimates 180,000 Victorian households (7.3%) experience persistent payment difficulty.

Is a 'Basic Standing Offer' for power users a good idea?

VCOSS response to registration guideline for non-licensed electricity providers. In Victoria, most electricity is provided by businesses licensed by the

VCOSS is keen to ensure minimum feed-in tariffs do not increase energy bills for non-solar, grid-dependent households, and negate the

VCOSS supports amendments that would ensure Victorian energy customers are notified about changes to, or the expiry of, a fixed

While financial literacy and capability programs are only one factor in achieving financial wellbeing, they help reduce vulnerability to financial

VCOSS is very pleased the ACCC is undertaking this inquiry and exercising its powers to compel information from retailers. We

On 10 October 2017 the Essential Services Commission released a draft guidance note outlining its approach to promoting and enforcing compliance with

We live in tough energy times. Power prices keep going up, well beyond inflation, wages, and income support payments. Staying

Victorians are being pushed to the edge by electricity price rises. Our bills are now the second highest in Australia

It is increasingly tough to stay connected to power and providing support for people in payment difficulty is more important

VCOSS views the proposed redesign as an opportunity to strengthen, rather than diminish, financial wellbeing and capability services, particularly at

"The robodebt system must be, to borrow a term used previously, must be ‘dead, buried and cremated’. It should not

Energy is an essential service. Yet there are signs Victoria’s energy retail markets are not operating in consumers’ interests and need reform.

People on low incomes are the most vulnerable to financial stress and hardship and the least prepared to respond to