Cost of Living

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Jul 17

To support low-income Victorians through this crisis, regulatory changes must be accompanied by a combination of targeted financial support and


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Jun 5

Victorian community organisations have prepared this joint submission to represent the interest of consumers, and especially vulnerable households, in the


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Mar 10

For some households with embedded networks it can be close to impossible, or very expensive, to exit the network.


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Feb 7

Energy efficiency upgrades reduce household energy bills and can make houses healthier and more comfortable.


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Jan 21

We are concerned that Victorians on low-incomes and with additional energy-related needs could miss out on their benefits and protections.


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Sep 19

VCOSS submission to the Senate inquiry into the adequacy of Newstart and related payments VCOSS joins the call of economists,


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Jul 3

Response to Essential Services Commission Issues Paper Ensuring energy contracts are clear and fair These proposed reforms come on the


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May 1

Response to draft Orders in Council on the Victorian Default Offer  Joint submission by the Victorian Council of Social Service,


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Apr 24

Response to ESC draft decision on Energy Retail Code changes The Victorian Council of Social Service (VCOSS) welcomes consultation by


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Apr 4

Response to the Essential Services Commission draft advice on the Victorian Default Offer methodology Joint submission by the Victorian Council


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Feb 27

The new Victorian energy fact sheet will replace existing price and product information statements and offer summaries.


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Jan 31

A deliberately confusing and complex electricity market is allowing retailers to charge Victorians more.


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Jan 9

VCOSS welcomes these changes to the feed-in tariff methodology.


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Dec 19

VCOSS response to ACCC discussion paper on electricity supply monitoring


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Dec 4

VCOSS is concerned the VEU program is under-used by people on low incomes, renters and people with health and disability


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Nov 9

This report estimates 180,000 Victorian households (7.3%) experience persistent payment difficulty.


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Apr 3

Is a 'Basic Standing Offer' for power users a good idea?


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Mar 13

VCOSS response to registration guideline for non-licensed electricity providers. In Victoria, most electricity is provided by businesses licensed by the


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Jan 29

VCOSS is keen to ensure minimum feed-in tariffs do not increase energy bills for non-solar, grid-dependent households, and negate the


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Dec 5

VCOSS supports amendments that would ensure Victorian energy customers are notified about changes to, or the expiry of, a fixed


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Dec 1

While financial literacy and capability programs are only one factor in achieving financial wellbeing, they help reduce vulnerability to financial


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Nov 22

VCOSS is very pleased the ACCC is undertaking this inquiry and exercising its powers to compel information from retailers. We


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Nov 10

On 10 October 2017 the Essential Services Commission released a draft guidance note outlining its approach to promoting and enforcing compliance with


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Aug 10

We live in tough energy times. Power prices keep going up, well beyond inflation, wages, and income support payments. Staying


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Jul 12

Victorians are being pushed to the edge by electricity price rises. Our bills are now the second highest in Australia


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Jun 19

It is increasingly tough to stay connected to power and providing support for people in payment difficulty is more important


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Apr 18

VCOSS views the proposed redesign as an opportunity to strengthen, rather than diminish, financial wellbeing and capability services, particularly at


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Apr 12

"The robodebt system must be, to borrow a term used previously, must be ‘dead, buried and cremated’. It should not


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Mar 6

Energy is an essential service. Yet there are signs Victoria’s energy retail markets are not operating in consumers’ interests and need reform.


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Feb 27

People on low incomes are the most vulnerable to financial stress and hardship and the least prepared to respond to


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