• Energy retailers’ family violence assistance

    In response to the 2016 Royal Commission into Family Violence, the government has asked the Essential Services Commission (ESC) to provide guidance on the policies and practices energy companies should adopt to assist them to engage with survivors, victims and perpetrators of family violence.

    Over the past few months, the ESC has consulted with family violence experts and the energy sector to understand how they could provide effective and meaningful guidance to energy retailers on family violence processes and policies. Based on this consultation, the ESC has developed proposed principles and actions for energy retailers. The ESC would like to hear your views on:

    • whether the proposed principles are sufficient to deliver change that is safe and effective
    • how relevant and applicable the principles are to the energy sector
    • how the ESC can facilitate these principles through its regulatory framework, including what can and should be included in the Energy Retail Code (which Victorian energy retailers must comply with).

    VCOSS plans to provide a submission to the ESC. To help develop our submission, we invite you or a representative of your organisation to a consultation forum to share your views with other VCOSS members and inform our feedback.

    The consultation will include a presentation from the ESC, who will take us through the proposed principles and be able to answer your questions.


    Victorian Council of Social Service

    8/128 Exhibition St
    Melbourne, Victoria 3000 Australia

    Time & Date

    November 26, 2018 @ 1:00 pm - November 26, 2018 @ 3:00 pm

    Additional Info

    The cost of this event is: Free

    This event has been organised by: